Privacy policy
Privacy Policy
This policy explains how VSD Wholesale collects and uses personal information when you use vsdwholesale.com or the VSD Wholesale app, open a trade account or place an order.
Who we are
The data controller is RSB Traders Limited, trading as VSD Wholesale, registered in England and Wales (company number 09671933), 91 Redfern Road, Tyseley, Birmingham B11 2BH. Phone: 0121 728 8222.
Information we collect
- Account and business details: your name, business name and address, delivery address, phone number, email address and any business documents you give us when you apply for a trade account.
- Age and identity checks: information needed to confirm that you are 18 or over and eligible to buy age-restricted products.
- Order information: products ordered, order history, delivery details and messages with us.
- Payment information: payments are handled by our payment providers. We do not store full card numbers.
- Device and usage information: such as IP address, browser or device type, and the pages you view, collected through cookies and similar technologies.
How we use your information
- to open and manage your trade account and process, deliver and support your orders (contract);
- to carry out age and eligibility checks and meet our legal, tax and accounting obligations (legal obligation);
- to prevent fraud, keep our site and app secure and improve our service (legitimate interests);
- to send you trade offers and updates. You can opt out at any time (legitimate interests or consent, as applicable).
Who we share it with
We share information only as needed with service providers who work for us, including our e-commerce platform (Shopify), our mobile app provider, payment providers, couriers and delivery partners, and IT and email providers. We may also share it with authorities where the law requires it. We do not sell your personal information.
International transfers
Some of our providers may process information outside the UK. Where they do, we rely on appropriate safeguards, such as UK adequacy regulations or approved contract clauses.
How long we keep it
We keep account and order records for as long as your account is open and afterwards for as long as we need them for legal, tax and accounting purposes (normally six years from the end of the financial year they relate to).
Cookies
Our site and app use cookies that are needed for login, the basket and checkout, and may use analytics cookies to understand how they are used. You can control cookies through your browser or device settings.
Your rights
Under UK data protection law you have the right to access your information, and to ask us to correct it, erase it, restrict or object to its use, or transfer it. Where we rely on consent, you can withdraw it at any time. To use these rights, contact us using the details below.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Contact us
VSD Wholesale (RSB Traders Limited)
91 Redfern Road, Tyseley, Birmingham B11 2BH
Phone: 0121 728 8222 (Monday to Friday, 9am to 7pm, excluding bank holidays)
Contact form: vsdwholesale.com/pages/contact-us
Last updated: October 2026